Here's how:
Go to
http://support.dell.com/support/topi...=19&l=en&s=dhs tell them something like this:
Quote:
"
I received a catalog and it said that placed for notebooks get a free printer.
I ordered an E1505 in order #xxxxxxxxxx but I didn't know that I had to add the printer to my order to get it free. I thought it was automatically included in the promotion.
You go to Dell Promotions
http://www.dell.com/content/topics/p...=19&l=en&s=dhs . Because I didn't add it to my order, I didn't get it for free as advertised in the catalog.
"
They will not issue a coupon or send you a printer unless they see that this is actually a real promotion. You may have ordered a laptop without taking advantage of this promotion!
Some representatives might give you a $25 off coupon for the printer. Some representatives might give you a $35 or $50 off coupon for the printer.
Here is the promotion:
For a limited time only, purchase a new DimensionTM desktop or InspironTM notebook and get a FREE Dell Color 725 Printer.
You can also get great savings on the Dell All-In-One 924, 944 or 964 with purchase of any new DimensionTM desktop, InspironTM notebook or XPSTM PC. Simply select your eligible DellTM Printer when you "customize & price" your new PC. Plus, this offer is combinable with select other offers, but not with standalone printer offers.
No Charge for 3-5 Day Shipping on all Dell Printers!
Purchase:
Dimension desktop, Inspiron notebook, or XPS PC
Get:
A FREE Dell Color Printer 725! (only available with Dimension or Inspiron)
* Prints up to 14ppm 1 color, up to 13ppm blk
* Single function
* Single cartridge design
A Dell Photo All-in-One Printer 924 (a $89 value) for only $39!
* Print, Copy, Scan, & Borderless Photo Printing
* Prints up to 16ppm1 color, up to 20ppm 1 blk
OR A Dell Photo All-in-One Printer 944 (a $129 value) for only $99!
* Print, Copy, Scan, & Borderless Photo Printing
* Prints up to 16ppm1 color, up to 21ppm 1 blk
* Memory card slots, PictBridge connection, 2.4" display
OR A Dell Photo All-in-One Printer 964 (a $179 value) for only $109!
* Print, Copy, Scan & Stand Alone Fax
* Prints up to 20ppm1 color, up to 26ppm1 blk
* 2.4" LCD, Card Slots, USB Key and PictBridge
* Share your printer on your wireless network
Quote:
"
2:55:31 PM System Welcome xxxxxxxx ...
2:55:31 PM System Connecting to server. Please wait...
2:55:31 PM System Thank you for using Dell Chat, a representative will be with you soon.
2:55:31 PM System Your chat session will begin shortly.
2:55:33 PM System You are now being connected to an agent. Thank you for using Dell Chat
2:55:33 PM System Connected with Gaganpreet Kaur
2:55:38 PM Gaganpreet Kaur A transcript of this chat session will automatically be sent to the e-mail address you provided at the beginning of the session.
2:55:41 PM Gaganpreet Kaur At the end of this interaction you may be offered the opportunity to provide me with feedback. In order to do so please press the exit button on the upper left corner of the chat field to end this session. You may rate this interaction on a scale of 1 to 9 (1 being worst and 9 being best). I’ll appreciate your feedback.
2:56:00 PM Gaganpreet Kaur Thank you for contacting Dell Customer Care. My name is Gaganpreet.
2:56:02 PM Gaganpreet Kaur How may I assist you today?
2:56:19 PM You Hi Gaganpreet
2:56:27 PM Gaganpreet Kaur Hi xxxxxx.
2:56:46 PM Gaganpreet Kaur How are you doing today?
2:57:04 PM You I ordered an e1405 and then when I got my Dell Catalog, the promotion said that I should have gotten a free printer
2:57:15 PM Gaganpreet Kaur I will check the records right away.
2:57:20 PM Gaganpreet Kaur For verification, may I know the name and complete billing address as per the records?
2:57:38 PM You xxxxxxxxxxxxxxxxxxxxx
2:57:50 PM Gaganpreet Kaur Thank you for the information. Please allow me 2-3 minutes while I check my records.
2:58:06 PM You I did not get the free printer and want to know if a printer could be shipped to me
2:58:58 PM You I could really use a printer for my new system
2:59:53 PM Gaganpreet Kaur Thank you for staying online with me. I see that there was no promotion of free printer on the day that you had placed the order.
3:00:15 PM Gaganpreet Kaur There was a promotion of free skin on that day.
3:01:36 PM You Yes, but the catalog I received said that with the purchase of a notebook I should have received a printer. I didn't know that I had to add it to the cart and that it would be credited back. I thought a promotion like that would have automatically included the printer
3:02:14 PM You For a limited time only, purchase a new DimensionTM desktop or InspironTM notebook and get a FREE Dell Color 725 Printer.
You can also get great savings on the Dell All-In-One 924, 944 or 964 with purchase of any new DimensionTM desktop, InspironTM notebook or XPSTM PC. Simply select your eligible DellTM Printer when you "customize & price" your new PC. Plus, this offer is combinable with select other offers, but not with standalone printer offers.
No Charge for 3-5 Day Shipping on all Dell Printers!
Purchase:
Dimension desktop, Inspiron notebook, or XPS PC
Get:
A FREE Dell Color Printer 725! (only available with Dimension or Inspiron)
* Prints up to 14ppm1 color, up to 13ppm1 blk
* Single function
* Single cartridge design
3:02:33 PM You I did not add it so I didn't get it
3:02:43 PM Gaganpreet Kaur May I know which promotion are you referring to? You are not eligible for free printer promotion.
3:03:07 PM Gaganpreet Kaur This promotion was not offered on the day that you had placed the order for E1405.
3:03:53 PM You Yes, I just wrote the promotion. It was in the catalog that I got on the same day that I placed the order
3:05:19 PM Gaganpreet Kaur xxxxxx, please allow me 2-3 minutes while I check my records.
3:06:35 PM You It seems that if it was in the catalog, then it would have been included in the order that I placed, but I didn't know about the promotion yet, and I thought that if there was a promotion that I qualified for that it would have been included
3:06:57 PM You I would really appreciate if you would ship the printer to me
3:08:12 PM Gaganpreet Kaur Thank you for staying online with me.
3:08:36 PM Gaganpreet Kaur I have checked the records. I see that you are not eligible for the free promotion.
3:09:01 PM Gaganpreet Kaur Also, I can see that coupon codes and the order for two backpacks is already placed for you.
3:09:53 PM You The backpacks were a promotion that was in the catalog
3:10:02 PM Gaganpreet Kaur You are right.
3:10:27 PM Gaganpreet Kaur However, there was no promotion of free printer for your systems.
3:10:45 PM Gaganpreet Kaur Please allow me 2-3 minutes to consult my manager in this regard.
3:10:52 PM You How come the promotional things that are supposed to be included in qualifying purchases are not automatically shipped? The catalog had the printer in it
3:11:31 PM Gaganpreet Kaur Please allow me 2-3 minutes to consult my manager in this regard.
3:13:28 PM Gaganpreet Kaur Thank you for staying online with me.
3:13:55 PM Gaganpreet Kaur As an exception, my manager has allowed me to place an order for 725 printer for you.
3:14:21 PM You I really appreciate that
3:14:25 PM Gaganpreet Kaur Is there anything else I can assist you with?
3:15:46 PM Gaganpreet Kaur I have not received a response in over a minute. Please respond within the next two minutes to allow me to continue our chat other wise the system will automatically end the chat.
3:16:24 PM You is there an order number
3:16:51 PM Gaganpreet Kaur I will send you the order number at xxxxxxxxxxxxxx
3:17:23 PM Gaganpreet Kaur You will be able to see this order under your account within next 2-3 hours once the request is processed.
3:18:00 PM You Great. I really appreciate your time
3:18:01 PM Gaganpreet Kaur Will this be fine with you?
3:18:10 PM You Thank you for sending me the printer
3:18:42 PM Gaganpreet Kaur You are most welcome.
3:18:44 PM Gaganpreet Kaur Are you satisfied with the level of service provided to you by me today?
3:19:14 PM You yes, I really appreciate all your help
3:19:19 PM Gaganpreet Kaur Thank you for visiting Dell Consumer Customer Service online chat and allowing me the opportunity to assist you. I have included your case # xxxxxxx to reference our interaction today. Please keep this on file; it will assist you when contacting Dell Inc in the future. Also, feel free to visit us again at support.dell.com.
3:19:25 PM Gaganpreet Kaur Have a great day.
3:19:27 PM Gaganpreet Kaur Bye.
3:20:56 PM Gaganpreet Kaur You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I exit this chat now?
3:21:09 PM You Yes, thank you for your help
3:21:31 PM Gaganpreet Kaur Take care.
3:21:32 PM Gaganpreet Kaur Bye.
3:22:36 PM System Gaganpreet Kaur has left this session!
3:22:36 PM System The session has ended!
"
